WELCOME TO THE INCLUSIVITY GROUP

Everyone deserves to be included

Wrap-around, person-centred services that enable deaf and disabled people to fully engage in life, whether that’s education, work, community or the arts

Empowering people to live, learn and communicate without barriers.

The Inclusivity Group unites three specialist companies, Complete Communication, Complete Training, and Complete Independence, to provide seamless, person-centred services that make inclusion possible across education, employment, community and the arts.

A percentage of all our sales goes towards our social value and community give-back fund. This pot funds our free British Sign Language (BSL) tasters, free BSL Education signs for schools and youth groups and funded spots on our BSL courses.

A holistic, seamless support model

At The Inclusivity Group, we don’t just offer discrete services, we bring them together into one cohesive journey. Our Braided Support combines the expertise of all three companies within The Inclusivity Group. Whether someone needs communication support, personal development through training, or guidance towards independent living, our three companies work together to remove systemic barriers, avoid fragmentation, and ensure every person receives exactly what they need, exactly when they need it.

Integrated services, not isolated ones

Collaboration across all our services

Person-centred from day one

Trusted by

What we offer across our group

Communication and access support

BY COMPLETE COMMUNICATION

From BSL interpreting, translation and notetaking to speech-to-text, accessible event services and workplace communication support, we ensure that deaf and disabled people can fully participate, without communication being the barrier.

Training and skills development

BY COMPLETE TRAINING

We deliver bespoke, high-quality training designed to build capacity, both for individuals and organisations. Whether that’s British Sign Language, accessibility awareness, or more specialist modules, we support people to grow and learn with confidence.

Independence and life skills

BY COMPLETE INDEPEDENCE

Independence means different things to different people. From home adaptations to daily planning, assistive technology advice to mentoring and life coaching, we support deaf and disabled adults to live with dignity, autonomy and connection.

Why choose us?

Sectors we work in

Universities and education providers

Our company Complete Communication offers a range of education-based services to support deaf and disabled people to remove barriers and develop knowledge.

Local authorities and councils

The Inclusivity group work with local authorities and councils to ensure accessibility and compliance, with guidance on access, communication and workplace support.

Employers and workplaces

We understand that acquiring and then maintaining a job, whether that be full-time or part-time, can be difficult. The Inclusivity Group works for an inclusive workplace for all.

Arts, culture and festivals

We work with theatres, festivals, and events to improve accessibility by providing BSL/English interpretation, Captioning, Audio Description, training, consultancy, access management and more.

Health and social care

Our teams have worked with partners such as University of Plymouth, Devon County Council, Live Nation, and Cuffe & Taylor to deliver national accessibility and inclusion services.

Trusted by businesses, organisations and event organisers nationwide

Alfie Fothergill

An amazing company that go the extra mile to support you with a diverse range of online training courses. The courses include every detail you need and are easy to understand.

Tracy McMullan

I completed my electronic and manual notetaking course with complete training, the support I received was excellent. I have completed more courses as they do a package you can choose which is relevant to your needs.

Cinder Keeper

I went to a FREE BSL taster session held at the university and learnt SO much within an hour - more than I ever retained from 2 years of French classes! After an hour I could confidently finger spell, sign my name and greet someone, and have retained it several weeks on.

Karen Morrell

I have just completed a six-week Introduction to BSL course with Complete Communication Ltd. It was enormous fun and very informative. Our teacher, Sharon, was amazing and all the staff involved were so friendly and welcoming.

Miriam Higgs

Taunton Brewhouse have been working with Complete Communications for the past two years, and they offer a brilliant service. They are professional, flexible, and reliable. Their theatre and performance interpretation service helps us offer an inclusive and accessible theatre experience to our d/Deaf and disabled patrons.

Sarah Earley

Complete Communications have the most wonderful staff. They are friendly, efficient and professional at all times. The service they provide is invaluable to so many of our patrons who have come to rely on their excellent service. I cannot recommend them highly enough.

Trish Wright

The team at Complete Independence supported me from start to finish with Access To Work, handling everything from the initial query to becoming the supplier. They took the time to consult with me about my requirements and preferences, subsequently matching me with a professional coach who was indeed a perfect fit!

Watch what people really think of us

Read and watch case studies from our clients

Chris Bulles

BSL Learner

Chris had wanted to learn British Sign Language for years but hesitated until he joined the introductory course run by our sister company Complete Training. He describes BSL as a “joyous, expressive, and wonderful language” and praises the course as fun, engaging, and highly practical. Chris highlights the constant support, the balance between professionalism and inclusivity, and the way the training challenges misconceptions about the deaf community. He says Complete Training “ticks all the boxes” and commends his teacher Sharon as “absolutely phenomenal”.

Kirsty Reed

Research Officer, Royal National Institute for Deaf People

Kirsty first worked with Complete Communication at university, when our CEO Daryl and his team stepped in at the last minute after another agency let her down. She has continued with their support into her career, relying on electronic note-takers and BSL interpreters to fully participate in meetings and build strong relationships with colleagues. Kirsty values their flexibility, user-centred approach, and deep understanding of accessibility, describing her experience as “really positive”. She encourages others to seek support, noting that Complete Communication “know the system inside out”.

Jane McGibbon

Executive Producer, Stuff and Nonsense Theatre Company

Jane discovered Complete Communication when our CEO Daryl interpreted for one of the company’s shows and introduced her to the Access to Work scheme. He guided her through the whole process, from filling in forms to preparing for assessments, making it straightforward and supportive. Jane says the assistance has been “an absolute game changer”, enabling her to focus on running a busy touring theatre company while improving efficiency and communication across her team. She highly recommends Complete Communication for their consistent and brilliant support.

Niki McCretton

Theatre Director & Employer

Niki first met Complete Communication when our CEO Daryl interpreted one of her theatre shows, and was introduced to the Access to Work scheme. She shared this with her team, enabling colleagues with neurodiverse and physical access needs to get vital support. Through this process, Niki also felt confident to seek help for herself and found coaching particularly valuable in understanding ADHD and thriving at work. She says Complete Communication made the whole process clear and approachable, helping her and her team access the support they deserved.

Tasha Stones

Media & Charity Professional

Tasha first connected with Complete Communication after leaving university, when she felt anxious about workplace support and Access to Work. She describes how the team made the process simple, taking away the burden and helping her access the right support to thrive in her career and even during her time on The Great British Bake Off. Tasha says Complete Communication “reduce the tiredness of communicating in the hearing world” and allow her to be her best self – she 100% recommends their support.

Welcome to The Hive, your 24/7 portal for support

The Hive is our purpose-built portal, designed with one goal in mind: to make managing your sessions and budgets as seamless and efficient as possible. Developed over years of client feedback, The Hive prioritises user experience and accessibility, ensuring it meets the real needs of our users.

With The Hive, you can instantly view your live budgets and scheduled sessions, keeping you in the loop at all times. Whether it’s tracking individual sessions, seeing who’s booked to support you, or knowing the locations of each session, everything is right at your fingertips. You can learn more about The Hive by getting in touch with our team.

Myth vs Fact

Myth: “Inclusion is just a ‘nice-to-have’ and doesn’t impact business performance”

Fact: Inclusive organisations consistently outperform less inclusive ones. Strong inclusion leads to increased productivity, better staff retention, reduced sickness, and improved innovation.

Sources: McKinsey, CIPD

Myth: “Accessibility only benefits disabled people”

Fact: Accessibility benefits everyone—parents, people with temporary injuries, older adults, and neurodivergent employees. Accessible design and communication improve organisational efficiency and reduce risk across the entire workforce.

Sources: GOV.UK, W3C

Myth: “If an employee hasn’t requested adjustments, they must not need any”

Fact: Many people do not disclose a disability due to fear of discrimination, past negative experiences, or uncertainty about the process. Proactive policies and clear communication encourage people to request the support they need.

Sources: EHRC, ACAS

Myth: “Reasonable adjustments are expensive”

Fact: Most adjustments cost nothing or very little, and Access to Work funding can cover additional costs. Adjustments reduce staff turnover, sickness, and accidents—saving organisations money.

Sources: GOV.UK, EHRC

Myth: “Neurodivergent employees are less productive”

Fact: With the right support, neurodivergent staff often excel in problem-solving, creativity, detail-focused tasks, leadership, and innovative thinking.

Source: ACAS, CIPD

Myth: “Equality and inclusion training is a one-off requirement”

Fact: Effective EDI practice requires continuous learning. Best practice changes over time, and regular refreshers ensure teams remain confident, compliant, and inclusive.

Sources: EHRC, CIPD

Myth: “Physical accessibility is enough to meet legal obligations”

Fact: True accessibility covers digital platforms, communication, training, customer experience, and internal processes, not just buildings.

Sources: NHS England, W3C

Myth: “Disability always limits career progression”

Fact: Disabled people succeed in every industry when barriers are removed. Discrimination, not disability, is the main reason for reduced career opportunities.

Sources: Scope, ONS