Delivering comprehensive, person-centred, and expert services nationwide.

Welcome to The Inclusivity Group LTD!

We are a company committed to providing inclusive and person-centred services to deaf, disabled and elderly individuals and the services that support them.

Our journey began in 2019 when Complete Communication was formed by two directors, determined to offer the best support possible. Despite starting during a pandemic, we thrived and expanded nationwide. In 2023, we proudly joined forces with Complete Independence and Complete Training to form The Inclusivity Group, enabling us to offer a comprehensive wrap-around service to our clients.

Our Vision

Our vision is to enable and empower people to be able to engage, interact and feel valued by society.

Our Mission

Our mission is to ensure everyone can be equal and active members of their community.

Meet the Founders!

Our staff are core to ensuring we can provide a high-quality service to our clients, with decades of experience spread across The Inclusivity Group, and via our partnerships, you can be assured that you are speaking with experienced experts in their field. All of our staff and supply chain are fully vetted and hold a Disclosure and barring service (DBS) as a minimum.

Rhiannon Squance

Meet Rhiannon, our dynamic Director and Founder. Rhiannon is an NRCPD registered Electronic Notetaker, an OCN London accredited Manual Notetaker, and a skilled Theatre Captioner.

As Finance Director, Rhiannon oversees all high-level financial activities, ensuring that systems are up-to-date, efficient, and properly executed. In addition to her finance duties, she also heads our internal HR team!

Rhiannon has a wealth of experience working with deaf, disabled, neurodiverse and visually impaired students and professionals and has supported countless meetings, organisations, educational settings and workplaces. Her dedication to creating accessible and inclusive spaces is central to her work.

More about Rhiannon...

Known by her fun alter ego, “Ron of Ron’s Travel,” Rhiannon creates a positive and enjoyable atmosphere within the office, always inspiring her colleagues. Outside of work, she’s a film enthusiast who often shares her latest recommendations with the team. She has a busy life, chasing after her dogs and tiny humans or trying to keep up with Daryl and his latest idea!

Rhiannon’s combination of professional expertise, passion for inclusivity, and engaging personality makes her an invaluable leader and asset to our team.

Daryl Mcmullan

Introducing Daryl, our CEO and founder. Daryl’s vision was to create a comprehensive, one-stop service for clients, as part of his overall goal to make the world more accessible and inclusive. He has successfully unified our three companies—Complete Communication, Complete Independence, and Complete Training—under a single entity, all with a client-first philosophy that supports individuals through every step of their journey.

Part of the organisation’s success is related to Daryl being committed to being qualified or training for every service we offer. With this, Daryl brings impressive qualifications, including being an NRCPD registered BSL/English Interpreter, Lipspeaker, Electronic Notetaker, Theatre Captioner, Mentor and Professional Supervisor. In addition to this, Daryl is registered with several respected professional bodies and regularly consults on policy, training and strategic developments within the industry.

More about Daryl...

As CEO, Daryl oversees all aspects of the company’s operations. He juggles multiple projects at once, from interpreting shows and learning scripts to launching new ventures. Daryl is always on the go, never one to sit idle.

Known for his endless energy and enthusiasm, Daryl is a constant source of motivation and inspiration in the office—though his lively presence can sometimes be more than a bit distracting! His passion and commitment are contagious, and the care he has for his team and clients is clear to anyone who meets him.

Outside of work, Daryl’s personal life is equally busy, with a young family and a growing number of animals to keep him busy. That being said, it’s hard to know when he does ‘step outside of work’, as The Inclusivity Group and its vision are core to who he is.

Companies

Complete Communication are specialists in Communication Support, Disabled Student Allowance, Access-To-Work support, Theatre and Performance Interpreting, Captioning, Translation services, and more.

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Complete Training offers CPD-accredited courses and has been a trusted destination for online education since 2022. Our courses empower learners to achieve their professional aspirations.

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At Complete Independence, we provide personalised support services to the deaf, disabled, and elderly individuals. Our passion for fostering fulfilling lives drives our unwavering dedication.

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Sectors we are Active Within

Education

We offer a wide range of education-based services to support deaf and disabled people to remove barriers to learning and develop knowledge.

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Our outstanding training and e-learning platform and our specialist non-medical helper service come together to enrich communities.

Workplace

We aim to support individuals’ journey into employment, work with organisations to transform their workplace culture, and empower individuals to develop and grow.

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Our outstanding training and e-learning platform, wrap-around Access-To-Work support provision and consultative services all come together to make a real difference in anyone’s workplace.

Community

We believe that everyone should be able to be part of a community of their choosing, from the locality, education, workplace, or even personal interests.

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Our diverse community-based services enable people to be part of their community with confidence and support to enrich lives and develop independence.

Arts

Here at The Inclusivity Group everyone is immensely passionate about access to the arts, from theatre to festivals, museum talks, to open-air events.

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We work closely with our partners and service providers to develop their inclusivity and overall access provision, enriching and enabling the deaf and disabled community to be involved in cultural and entertainment events. From our BSL Interpreted events, captioning provision, access training and consultancy, we can make any event accessible to all.

We are proud sponsors of

At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.