Delivering comprehensive, person-centred, and expert services nationwide.

Welcome to The Inclusivity Group LTD!

We are a company committed to providing inclusive and person-centred services to deaf, disabled and elderly individuals and the services that support them.

Our journey began in 2019 when Complete Communication was formed by two directors, determined to offer the best support possible. Despite starting during a pandemic, we thrived and expanded nationwide. In 2023, we proudly joined forces with Complete Independence and Complete Training to form The Inclusivity Group, enabling us to offer a comprehensive wrap-around service to our clients.

Our Vision

Our vision is to enable and empower people to be able to engage, interact and feel valued by society.

Our Mission

Our mission is to ensure everyone can be equal and active members of their community.

Meet the Founders!

Rhiannon Squance

Rhiannon is a Finance Director and our Head of Notetaking at The Inclusivity Group.  She is an NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, as well as Manual Notetaker, and Theatre Captioner.
More about Rhiannon...

She has extensive experience in working with deaf, disabled and visually impaired students and professionals to enable them to engage in meetings, education and work environments.

Rhiannon is known for her amazing school cake recipe, which the team constantly request but rarely receives.

Rhiannon is beginning an exciting new journey this year, taking on a university degree in Filmmaking.

Photograph of Daryl McMullan on grey circular background

Daryl McMullan

Daryl is the Managing Director of the Inclusivity Group LTD, overseeing all companies within our group. He is also a qualified BSL/English interpreter (RSLI), Lipspeaker, NRCPD registered Electronic Notetaker and OCN London Accredited Notetaker, Theatre Captioner, Professional supervisor and a BSc (Hons) Psychology graduate (First class). 
More about Daryl...

Along with the management team, he is responsible for ensuring that our clients receive the high-quality service they have come to expect.

He’s registered with the National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD: 1016523) and has been working with the Deaf community since 2009 and became a fully qualified BSL/English Interpreter in 2015. Before working as a BSL/English Interpreter, Daryl worked as an Assistant Psychologist for the National Deaf CAMHS. 

Daryl is often found working on numerous projects simultaneously, preparing for at least three accessible theatre shows or festivals at once, and is rarely seen sitting still.

Daryl holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with: 

  • Visual Language Professionals (VLP) – 0545 
  • The National Union of British Sign Language Interpreters (NUBSLI)​​ 
  • National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523 
  • The Association of Notetaking professionals 
  • The Association of Lipspeakers 


Complete Communication are specialists in Communication Support, Disabled Student Allowance, Access-To-Work support, Theatre and Performance Interpreting, Captioning, Translation services, and more.

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At Complete Independence, we provide personalised support services to the deaf, disabled, and elderly individuals. Our passion for fostering fulfilling lives drives our unwavering dedication.

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Complete Training offers CPD-accredited courses and has been a trusted destination for online education since 2022. Our courses empower learners to achieve their professional aspirations.

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Sectors we are Active Within


We offer a wide range of education-based services to support deaf and disabled people to remove barriers to learning and develop knowledge.


Our outstanding training and e-learning platform and our specialist non-medical helper service come together to enrich communities.


We aim to support individuals’ journey into employment, work with organisations to transform their workplace culture, and empower individuals to develop and grow. 


Our outstanding training and e-learning platform, wrap-around Access-To-Work support provision and consultative services all come together to make a real difference in anyone’s workplace.


We believe that everyone should be able to be part of a community of their choosing, from the locality, education, workplace, or even personal interests. 


Our diverse community-based services enable people to be part of their community with confidence and support to enrich lives and develop independence.


Here at The Inclusivity Group everyone is immensely passionate about access to the arts, from theatre to festivals, museum talks, to open-air events. 


We work closely with our partners and service providers to develop their inclusivity and overall access provision, enriching and enabling the deaf and disabled community to be involved in cultural and entertainment events. From our BSL Interpreted events, captioning provision, access training and consultancy, we can make any event accessible to all.

We are proud sponsors of

At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.

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